How to Log In to Moniepoint Point of Sale (POS) in Nigeria: A complete guide on how to log in to your Moniepoint POS terminal and Moniepoint Business app in Nigeria. Learn the steps, troubleshooting tips, how to reset passcodes, and how to fix common login issues quickly.
Logging in to your Moniepoint POS should be one of the simplest things you do daily, but it becomes stressful when network delays, forgotten passcodes or device errors get in the way. This guide breaks everything down in a clear, friendly way so you know exactly what to do whether you’re logging into the mobile app or the physical POS terminal.
By the end, you’ll know how to log in, how to reset your passcode, how to fix common issues and when to call support.
What you need before logging in
Before you try signing in, make sure you have the following:
A registered Moniepoint business account
The phone number or username you used during registration
Access to your phone for receiving OTP codes
Your 6-digit Moniepoint passcode
A POS terminal with internet access (SIM or Wi-Fi) if you’re logging in through the device
The Moniepoint Business app installed and updated
Once these are ready, you can log in easily with either your mobile device or the POS terminal.
How to Log In to Moniepoint POS Using the Mobile App
If you use the Moniepoint Business app to manage transactions, settlements or terminal performance, here’s how to sign in:
Open the Moniepoint Business app on your phone.
Enter your phone number (with +234) or your username.
Tap Continue.
Type in your 6-digit passcode.
If the app asks for an OTP, check your SMS inbox and enter the code.
Once verified, you’ll land on your dashboard.
You’re now signed in and ready to manage your business.
Tip: If the app asks for location access, allow it. Moniepoint uses this to protect your account from suspicious login attempts.
How to Log In to a Moniepoint POS Terminal (Physical Device)
If you use the physical Moniepoint POS terminal, the login steps are slightly different:
Switch on the POS terminal and wait for it to load.
On the home screen, select Login.
Enter your username or phone number.
Input your 6-digit terminal passcode.
If requested, enter the OTP sent to your registered phone number.
You should now see the main POS dashboard.
If the device shows a network error, check data on your SIM card or connect it to a stable Wi-Fi source.
How to Reset a Forgotten Moniepoint POS Passcode
If you’ve forgotten your passcode or it’s not being accepted, here’s how to reset it quickly.
Resetting your passcode on the app or terminal
On the login screen, tap Forgot Password or Forgot Passcode.
Enter your registered phone number or username.
Check your phone for an OTP and enter it.
Create a new 6-digit passcode.
Confirm the passcode and log in again.
Resetting your terminal authorization PIN
The terminal PIN is different from your account passcode. To reset:
Go to Menu.
Select Settings.
Open Security.
Tap Reset PIN.
Follow the prompts to authenticate your identity and set a new PIN.
If your terminal blocks you from resetting the PIN, contact Moniepoint support for help.
Common Moniepoint POS Login Errors and Their Solutions
Below are the common issues merchants face and how to fix them fast.
1. Wrong passcode
If your passcode keeps failing:
Double-check the digits.
Make sure you’re entering the correct account passcode, not your ATM PIN.
If still not working, use the Forgot Password option.
2. OTP not received
If your OTP doesn’t arrive:
Check mobile network signal.
Make sure your SIM card can receive SMS.
Restart your phone.
If you changed your phone number recently, update it with support.
3. “Device not registered”
This happens after resetting your passcode or switching devices.
Restart the terminal and follow the on-screen instructions to re-register.
If registration fails, contact support.
4. Network or connectivity errors
Your POS needs stable internet.
Check your terminal’s SIM card for data.
Try switching to a different network.
Connect the device to Wi-Fi if available.
Restart the terminal if it freezes.
5. App login crashes or freezes
Update the Moniepoint app to the latest version.
Clear cache or restart your phone.
Reinstall the app if it continues crashing.
Security Tips for Moniepoint POS Users
Keeping your login details safe is essential. Here’s how to secure your account:
Use a passcode that’s not easy to guess.
Never share OTPs with anyone, including someone claiming to be support.
Update your email and phone number so recovery codes reach you instantly.
Keep your POS terminal locked when not in use.
Check your transaction history regularly.
Keep your app and POS device updated to avoid bugs and security risks.
When to Contact Moniepoint Support
If you’ve tried everything and still can’t log in, it’s best to reach out to Moniepoint for help.
You can contact support through:
The support section of your Moniepoint Business app
Official Moniepoint helpdesk and customer care channels
The Knowledge Base for troubleshooting articles
When contacting support, have these ready:
Your business name
Registered phone number
Terminal serial number (shown on the device)
A clear description or screenshot of the issue
This makes it easier for support to solve your problem quickly.
Tips to Avoid Login Problems in the Future
A little preparation saves time and frustration. Here are simple habits that can keep you running smoothly:
Charge your POS terminal fully before starting your day.
Keep a backup SIM or Wi-Fi hotspot.
Train your staff on basic login steps and resets.
Keep your password recovery details up to date.
Always check your network signal before opening the store.
Save Moniepoint support contacts in your phone.
Frequently Asked Questions (FAQ)
What do I use to log in to Moniepoint POS?
Use your registered phone number or username and your 6-digit passcode.
I forgot my passcode, what should I do?
Use the Forgot Password option, enter your phone number, verify with OTP, then create a new passcode.
My terminal says “Not Connected”. Why?
Your device has no internet connection. Check your SIM card’s data balance or connect to Wi-Fi.
Why does the app ask for my location?
Location helps Moniepoint verify that your login attempt is legitimate and protects you from fraud.
How do I get help fast?
Use the in-app support option or contact Moniepoint customer care directly.
Final Login Checklist
Before logging in, ensure:
Your device has data or Wi-Fi.
Your registered phone number is active.
You know your 6-digit passcode.
Your Moniepoint app is updated.
Your POS terminal is fully charged.
If all these are in place, your login should go smoothly.
Logging in to Moniepoint POS is generally simple once you understand how both the app and terminal work. Most issues come from network trouble, outdated apps, or forgotten passcodes. With the steps above, you should be able to access your POS anytime and get back to serving customers without stress.
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