Looking for the Opay customer care number? Here is the full list of Opay support phone lines, WhatsApp contact, email, in-app chat and the fastest ways to resolve transaction issues.
If you use Opay for daily transactions, you already know how simple the platform is. But when something goes wrong, whether it’s a failed transfer, delayed reversal, POS problem or login trouble, the quickest solution is reaching out to customer care. The challenge for many users is knowing which Opay number to call and which channel works fastest.
This guide clears up all the confusion by breaking down the official Opay customer care numbers, WhatsApp support, email addresses, in-app chat and physical office details. Everything here is updated and explained in a clear, practical way to help you get support without stress.
What Is the Opay Customer Care Number in Nigeria?
Opay provides different support lines depending on the issue you want to resolve. Below are the official customer care numbers:
1. For App and Card Queries (Account issues, transfers, reversals, card problems)
0700 888 8328 020 18888 328
These numbers connect you to agents who handle anything related to your Opay mobile app, account, debit card, login issues, transaction errors and general enquiries.
2. For POS Business Queries (POS terminal owners and agents)
0700 888 8329 020 18888 329
These lines are reserved for Opay POS merchants who need help with settlement issues, failed POS transactions, POS device errors, swap requests and business account support.
3. Helpline Availability
Opay’s helplines are available 24 hours a day, 7 days a week, which means you can call even at night or early morning when the lines are less busy.
Opay WhatsApp Support
Opay now provides an official WhatsApp customer support channel:
+234 916 599 8936
You can use this for:
POS-related enquiries
App complaints
Reversals
Verification issues
General business enquiries
Make sure you save this number exactly as written to avoid scammers pretending to be Opay support.
Other Official Opay Support Channels
Opay offers several ways to contact customer care, so you’re not limited to calling. Here are the other reliable channels.
1. In-App Live Chat (Fastest for Account Issues)
This option usually gets you connected to an agent faster than calling because you don’t wait on hold.
How to use it:
Open your Opay app
Tap Support
Select Chat with Us
Choose your issue
Start chatting
You can upload screenshots, track the conversation and return to it later.
2. Email Support
If your issue requires documentation or comes with multiple attachments, email support is ideal.
Opay customer care emails:
support@opay-inc.com
customerservice@opay-inc.com
This works well for:
Reversal complaints
Receipt submissions
POS business documents
High-value transaction issues
Fraud investigations
Compliance or verification problems
When emailing Opay, always include:
Your registered phone number
Transaction reference
Screenshot of the issue
Clear description of the problem
3. Social Media Support
Opay is active on verified social media pages:
Facebook: Opay NG
Twitter (X): @opay-ng
Instagram: @opay.ng
These channels are useful for general enquiries, quick updates, service-related announcements and raising complaints. Avoid sharing personal information publicly.
4. Walk-in Support at Opay Offices
If you prefer face-to-face support or your issue is complex, you can visit any Opay physical office.
Head Office: Opay Digital Services Ltd Alexander House, 21A Elsie Femi Pearse Street, Victoria Island, Lagos
Regional offices exist across major states. You can confirm the closest location through the mobile app.
Walk-in support helps with:
Account verification
POS swap or activation
Business onboarding
Document reviews
Card-related issues
Common Problems Opay Customer Care Helps Solve
Here’s a quick breakdown of the most frequent issues and how Opay support typically resolves them.
1. Failed Transfer or Debit Without Credit
This can happen during network congestion.
Customer care will:
Confirm where the money is
Initiate a reversal
Notify the receiving bank if needed
Most failed transactions reverse automatically, but support can speed things up if it delays.
2. Money Sent to the Wrong Account
Customer care can:
Track the status of the transfer
Check if the recipient has withdrawn the money
Start a recall process
Refunds depend on whether the recipient agrees, but customer care handles the process.
3. Opay Account Locked or Restricted
Restrictions happen due to:
BVN mismatch
Suspicious activity
Multiple login attempts
KYC issues
Support will help restore full access once you verify your identity.
4. Opay Card Issues
If your Opay debit card isn’t working or got trapped in an ATM, support can help with:
Card replacements
PIN reset
Dispense errors
Activation help
5. POS Business Issues
If you run an Opay POS, you’re likely to need help with:
Failed POS transactions
Settlement delays
POS device malfunction
POS replacement
Wallet funding issues
Using the dedicated POS numbers speeds up resolution significantly.
6. Fraud or Unauthorized Transactions
If you suspect fraud:
Call customer care immediately
Freeze your account
Submit required documents
Follow their recall steps
Acting fast gives you a better chance of recovering your money.
How to Reach Opay Support Faster
Here are reliable tips that make a big difference.
1. Use In-App Chat First
It’s already connected to your account, so verification is quicker.
2. Provide Complete Information Upfront
Include:
Your phone number
Transaction reference
Amount
Date
Screenshot
Short description
This saves a lot of back and forth.
3. Call During Less Busy Hours
Late mornings and mid-afternoons are ideal.
4. Stick to One Support Channel
Using many channels at once only slows things down because the team has to sort through duplicate complaints.
5. Be Clear and Brief
A simple explanation helps the agent get to work faster.
How to Stay Safe When Contacting Opay Customer Care
Because Opay is popular, scammers often impersonate support agents. Stay safe by remembering:
Don’t share your PIN
Don’t share your OTP
Don’t share your passwords
Don’t send your full card details
Avoid unofficial WhatsApp numbers
Only contact verified Opay channels
Opay agents will never ask for your PIN or OTP.
Frequently Asked Questions About Opay Customer Care
Is the Opay customer care number available 24/7? Yes. All official support numbers are available around the clock.
Does Opay have WhatsApp support? Yes. The official WhatsApp number is +234 916 599 8936.
What’s the best way to resolve a failed Opay transfer? Use the in-app live chat or call 0700 888 8328 for app-related issues.
I operate an Opay POS. Which number should I call? Contact 0700 888 8329 or 020 18888 329 for POS business support.
How long does Opay reversal take? Many reversals happen automatically, but if it delays, customer care can speed it up.
Opay has grown into one of the most widely used financial apps in Nigeria, and their customer support structure reflects that. No matter the issue, there’s always a way to reach help quickly. Whether you prefer calling, WhatsApp, live chat or visiting an office, the system is built to resolve complaints without unnecessary stress.
If your issue is related to the mobile app or card, call 0700 888 8328 or 020 18888 328. If you’re a POS merchant, contact 0700 888 8329 or 020 18888 329. For WhatsApp support, message +234 916 599 8936. And if you want the quickest response, use the in-app chat.
